What does it mean that your products are "Made-to-Order"?
How long does it take to get my OMGI product?
I need to change something in my order, how do I do this?
I have a question about sizing/fit. Can I talk to someone?
Do you sell your pants in-store?
If you're interested in sell OMGI at your store, studio, or boutique, please email us at our Store Locator page.
How can I track my order?
Do You Ship Internationally?
Who's responsible for international tax and duties?
How is sales tax calculated on my order?
Return & Exchanges
What is your return/exchange policy?
We proudly hold the OMGI Promise – a 14 day, risk free testing period for you to try out your pants. We know you'll love your pants and your CORKPro mat. But if you don't, send it back to us in 14 days of your pants being shipped. Just pay for return shipping.
Refunds do not include the cost of shipping. Custom inseam pants are not eligible for the returns or exchanges. Pants cannot be washed, worn, or show damage, etc. ONELOVE products are not eligible for returns. Refunds are reviewed on a case by case basis. Excessive damage, including and not limited to, tears, rips, stains, water damage, holes, discoloration and bleaching will result in voided refunds are not covered by the OMGI Promise. All purchases made through OMGI Retailers or Retail Partners are subject to their respective Returns and Exchange policies.
For full, updated details on our Returns & Exchanges policy, please visit our Returns & Exchange page.
How long do returns or exchanges under OMGI Promise take?
Once we’ve received your OMGI wear back, it takes us 3-5 business days to review the pants and make sure they’re in returnable/exchangeable condition.
For returns, you will be notified via email when your refund will be taking place and if there are any issues with the return.
For exchanges, you'll receive a confirmation email that your new leggings or mat are being sent out. This usually comes in the form of a new order number.Please note that your banking institution may require additional days to process the return.