What does it mean that your products are "Made-to-Order"?
How long does it take to get my OMGI product?
I need to change something in my order, how do I do this?
I have a question about sizing/fit. Can I talk to someone?
Do you sell your pants in-store?
If you're interested in sell OMGI at your store, studio, or boutique, please email us at our Store Locator page.
How can I track my order?
Do You Ship Internationally?
Who's responsible for international tax and duties?
How is sales tax calculated on my order?
Return & Exchanges
What is your return/exchange policy?
For full, updated details on our Returns & Exchanges policy, please visit our Returns & Exchange page.
How long do returns or exchanges under OMGI Promise take?
Once we’ve received your OMGI wear back, it takes us 3-5 business days to review the pants and make sure they’re in returnable/exchangeable condition.
For returns, you will be notified via email when your refund will be taking place and if there are any issues with the return.
For exchanges, you'll receive a confirmation email that your new leggings are being sent out. This usually comes in the form of a new order number.Please note that your banking institution may require additional days to process the return.