OMGI Yoga’s products are all Made-to-Order. We want you to love them as much as we love them! If for some reason you don't love it, let us know and we’ll do everything to make it right.
We proudly hold the OMGI Promise – a 14 day, risk free testing period for you to try out your pants. We know you'll love your pants. But if you don't, send it back to us in 14 days of your pants being shipped. Just pay for return shipping. Please contact us at firstname.lastname@example.org to set up a return/exchange.
Refunds do not include the cost of shipping. Custom inseam pants are not eligible for the returns or exchanges. Pants cannot be washed, worn, or show damage, etc. Refunds are reviewed on a case by case basis. Excessive damage, including and not limited to, tears, rips, stains, water damage, holes, discoloration and bleaching will result in voided refunds are not covered by the OMGI Promise. Specific styles, including but not limited to ONELOVE (please reference the product page), are not eligible for returns.
We do our best to fulfill orders within the Estimated time frame, but no guarantees are made. All delivery times provided by our site are Estimates and do not reflect actual delivery times. No returns or exchanges will be accepted on items due to shipping delays.
how to return or exchange with us:1. Send us an Email at email@example.com with your order number, what item(s) you wish to return and the reason for your return. One of our OMGI Team members will get in touch and you’ll get:
- Return Merchandise Authorization (RMA) Number
- a Packing Slip to include inside the box
- For $10, a Pre-Paid FedEx Shipping Label (For Leggings) or $20 for CORK Yoga Mat, which will be deducted from your return.
- Either Credit back to your original form of payment or Store Credit (Exchange)
2. Please write the RMA # on the outside of the shipping box with a visible marker, like a Sharpie.
3. Drop the package off at your nearest FedEx drop-off location or any carrier you prefer. Please note, OMGI Yoga is not responsible for any lost or damaged returns. Be sure to ship with signature, tracking, and insurance to cover the amount of the return.
4. Please give us 14 days to receive and process your return merchandise. Due to shipping times, this may be longer.
5. We'll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) when we get your return*. If you opted for a Pre-Paid FedEx Shipping Label, the return cost of shipping will also be deducted from your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
*OMGI Yoga reserves the right to adjust the amount of the return or deny the return based off the condition of the return.